We provide;

All bed linen except for the travel cot.
1 bath towel per person.
Handwash and hand towels in each bathroom.
Tea towels and oven gloves in kitchen.
One bag of logs will be pre-loaded in the sauna, all extra bags are charged at £5/bag.
WiFi is free and unlimited.

There will be some washing up liquid, some tea and coffee and a few dishwasher tablets in the kitchen. There will also be some loo roll in each WC. However these are just for your arrival and you will need to provide your own for the length of your stay. Cleaning materials are supplied for your end of stay clean, these are all under the sink in the kitchen. Please leave these for the next guests.

Heating oil is metered and you will be billed at the end. Please feel free to check the meter reading on your arrival (it’s on the oil tank) but bear in mind we will have set the heating to come on some hours before your arrival so the reading may be slightly different to ours!

Deliveries; many people arrange a supermarket delivery for their stay. If you do this please make sure you arrange a delivery at a time when someone will be there to take it as we do not live there!

The Wilderness

Our website services are designed solely to give you the information that you want to receive. All information on the website relates to the holiday cottage and related services.The owners will act in accordance with current legislation and aim to meet current Internet best practice.

Pop-ups and advertising – The Wilderness website does not use any kind of pop-up advertising, nor will you be redirected to other websites unknowingly. There are no third-party advertisements on the website.

Cookies – Cookies are used by some websites to monitor your website browsing habits. They are small files which are installed on your computer whilst you browse the internet and are usually harmless. The Wilderness website (www.uk-holiday-cottages.org) does not use cookies.

e-mail – You will almost certainly have supplied us with your e-mail address during the course of making your booking. We will never knowingly pass your e-mail address to any third party without your specific consent. You will not be sent unsolicited advertising e-mails by us and your e-mail address is not held in any database by us. We operate a vigorous anti-spam policy!

Personal information – We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or you have so asked. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
Paper copies of all booking forms are however kept for seven years as required of us by law for tax accounting purposes. These are kept entirely privately in our records.
You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected.

Website traffic monitor – Log files allow us to record visitors’ use of the website. We use this information to fine tune the website so as to more readily meet the needs of our customers. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

Hyperlinks – The Wilderness website contains links to other websites. This privacy policy applies only to our site, so you should always be aware of this when moving to another site, and read the privacy statement of the site you visit. We do not pass on any personal information you have given us to any other site.

The Wilderness

Introduction
The Wilderness is an 8 bedroom holiday cottage on two levels with stairs leading to the upper floors. The building is 17th century and has low ceilings in places. There are 2 downstairs bedrooms and a downstairs loo and shower room though there are no specific disabled facilities. All doors are standard 675 or 750mm (2’3″ or 2’6″).
There are no steps in the downstairs areas.

Pre-Arrival
There is a comprehensive website with details of the house, floor plans, local information and contact telephone numbers. On request pages from this can be printed and sent.

Arrival & Car Parking Facilities
Level gravel drive and parking for 5 cars. More parking on road.

Main Entrance & Reception
Main door has small threshold, leads into porch, another door to vestibule with pay telephone. Larger doors to rear of property from garden.

Public Areas – General (Internal)
All rooms are well lit. Light switches are all high level and sockets low-level. All rooms carpeted except bathrooms, kitchens utility room. The whole house is double glazed. There is oil fired central heating with room and radiator thermostats.

Public Areas – WC
2 Downstairs loos, standard height, normal 750mm doors.

Public Areas – Living rooms.
There are 3 living rooms. One has a log fire and seating for 10. The second has TV VHS DVD and stereo system with seating for 8. The third is a small games room with TV DVD VHS and seating for 2/3

Kitchen
Large kitchen with slate floor, double drainer sink, range cooker. Extract hood. Standard worktop height 900mm. Larder fridge. Lots of storage. Door to rear porch and then on to garden.

Utility Room
Washer, drier, fridge freezer, storage for vacuum and cleaning materials.

Dining Room
Double doors from lounge to large dining room with banquet style table. 18 chairs. Double doors to garden.

Bedrooms
There are 8 bedrooms, (2 doubles , the rest twins). All beds are standard height. Duvets and pillows are provided, with polycotton linen. All bedrooms are well lit. High level light switches. None has wheelchair access. All bedrooms have chests of drawers, bedside cabinets and most have a wardrobe. Some wardrobes are outside the rooms.

Bathrooms
The main bathroom has a corner bath and separate shower cubicle. There’s one en-suite with shower basin and loo. A further bathroom with bath/shower over, loo and basin. A separate shower room and 2 sep loos. All loos are standard height, taps are rotary.

Grounds and Gardens
Large enclosed and level gardens to the rear. Lawn to front and access to road.
Patio furniture, gas BBQ.

Contact Information
Address:
Heywood Wiltshire
Telephone: 01225 868393
Email: contact@uk-holiday-cottages.org
Website: www.uk-holiday-cottages.org

The Wilderness

Any reference to either ‘us’ or ‘we’ in these Booking Conditions refers to The Cottage Owners. “you” or “your” are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.

1. Your booking
You must be at least 21 years old when you book your accommodation. No stag parties or all-male bookings are accepted. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we take your booking deposit over the phone, you, the party leader enters into a legal contract with us, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner.

The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.

2. Paying for your accommodation
A deposit of 25% of the booking price is payable by credit card at the time of booking. At this point your booking becomes binding and we will issue your booking form and contract. However we do require a signed copy of the contract. before we send your written confirmation and key entry code.

The balance of the booking cost must be received by us no later than 3 calendar months before your arrival date, together with an additional £400 breakage deposit. This payment must be made by BACS or internet banking and must arrive in our account by the due date on your contract. You may also pay the balance by debit card. We cannot accept credit card payments for the balance or breakage deposit. If you book less than 3 months before the arrival date, payment of the total cost, including the breakage deposit is due straightaway. We do not accept cheques.

3. Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you.

We STRONGLY RECOMMEND you take out guest cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable. An example of this type of insurance can be found HERE Use drop down menus on right and select policy type “Guest First” and follow the other instructions for a quote. Heywood Holidays LLP in no way recommends this particular company.

3a Changing the date of a booking;Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.

4. Cancellation of booking by us.
If we have to cancel your booking in advance due to circumstances beyond our control for example, fire, flood (force majuere) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable in such circumstances.

5. Damage to property.
You are responsible to the Owners for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your £400 deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced.

6. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.

7. Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

8. Heating oil.
Oil is metered and will be charged at the end of your stay at the rate prevailing at the time. Prudent use of room and radiator thermostats, along with the heating timers will keep this charge to a minimum. The meter is beside the oil tank in the drive. Please feel free to note the readings yourself on arrival and departure (whole litres only). There may be a small difference between your readings and ours as the heating will have been on for a few hours prior to your arrival. Please ensure heating is turned off on departure.

9. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.uk-holiday-cottages.org) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities

Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.

10. During your stay;
You can arrive at your accommodation after 3 pm on the start date of your holiday and you must leave by 10 am on the last day (unless by prior arrangement). The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings.

The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.
NOISE: The house is in a residential area and we have a zero-tolerance policy on late-night noise. All outside music is prohibited in consideration of the neighbours. A visit by Environmental health officers, who operate 24/7 can be emabrrasing. Furthermore the owners are subject to a £5000 fine if a noise complaint is upheld. Please bear this in mind before making a booking.

11. Pets:
The Wilderness is strictly pet free and this is non-negotiable. This is for health/allergy reasons. If animals are found in the properties you will be required to remove them immediately and a specialist cleaning fee may be charged. We are however unable to guarantee a 100% allergen-free environment..

12. Fireworks & candles.
The Wilderness is in a rural area and is surrounded on all sides by horses, both in stables and loose. There are also haybarns within easy reach of modern fireworks. Horses have been injured and we have had complaints from owners so fireworks are strictly forbidden.

No candles of any kind are to be used in the house. LED lanterns are provided for your use in the dining room. Turn off when not in use and please do not remove batteries!

13. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Bins emptied into wheeliebins and bottles taken to bottle bank. Wheelie bins must be put out on the road on Thursday evening.
Failure to meet this standard will result in a cleaning charge against your deposit.

14. Recycling
You must separate out your waste for recycling.  Instructions for how to do this in Wiltshire (all counties are different) are in the welcome pack, on your booking information and again in the house. If you have excessive waste you must dispose of it yourself using the local recycling centres.

15. Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!